Scott and Gary are excellent support reps
It sometimes takes a few tries to get into sync with riding a mid-drive correctly. We aren't throttle-pushers like the hub-drivers, there is an impact to gearing you bike wrongly on the roads and putting too much stress on the motors. Scott and Gary have shown patience, support and understanding in what has been a journey of nearly 3000 miles over the last year, getting to know my Baufang and understanding its workings. Thanks Luna - keep riding!