Click here to get an instant answer to your question 9 to 6pm pacific standard time.
Luna is doing its best to offer you the best pricing in the industry for both DIY products and recently complete bikes. Please help us out to take the time to read this before contacting us. Understand the nature of DIY is that you save a lot of money, but you will need to do a lot of the building and troubleshooting on your own. This will involve using online resources some of the time... google is your friend.
We are always open to emails and respond within a business day.
We recommend contacting with the order number and same email address used to place your order as this will help us to resolve your issue faster.
For questions about shipping click here.
We highly recommend you use the incredible DIY forums that exist as resources listed below:
Here are additional resources we recommend, some of the most respected blogs in the DIY industry
Building an ebike is a fun and fulfilling project, but building your first one (although not a super hard project) will take a bit of internet research on what to buy and how to install it.
If you need assistance after reading this that cannot be dealt with by email our phone number is below, please leave a message and we will return your call within a business day.
Please note phone system is not for troubleshooting as we need to maintain a paper trail in order to systematically address your issue. Email us for troubleshooting or click the link above to use the contact form.
Our phone hours are M-F 9am to 6pm PST.
(800) 881 4471
Look at our return policy here