Last updated: October 29, 2026
Luna Cycles LLC ("Luna Cycle," "we," "us") operates lunacycle.com. This Privacy Policy explains what information we collect when you visit our site or buy from us, how we use it, and the choices you have. By using lunacycle.com you agree to this policy.
Information you give us. When you place an order, create an account, contact support, or sign up for our newsletter, we collect details such as your name, email address, phone number, billing and shipping address, and order history. Payment card details are entered directly with our payment processor and are not stored on our servers.
Information collected automatically. Like most websites, we collect your IP address, browser and device type, pages viewed, referring site, and similar data through cookies and analytics tools. This helps us understand how the site is used and keep it running properly.
Information from other sources. We may receive information from shipping carriers (delivery status), payment processors (fraud and payment confirmation), and financing partners if you apply for financing at checkout.
We do not sell your personal information. We share it only with service providers that help us run the business, and only as needed for them to do their work:
We may also disclose information when required by law, to enforce our Terms and Conditions, or to protect the rights and safety of Luna Cycle, our customers, or others. If our business is sold or merged, customer information may be transferred as part of that transaction.
We use cookies and similar technologies to keep you logged in, remember your cart, measure site traffic, and show relevant ads on other sites. You can block or delete cookies in your browser settings, but some parts of the site (such as checkout) may not work without them.
If you live in California, you have the right to ask what personal information we have collected about you, to request that we delete it, to correct it, and to not be discriminated against for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising as defined by California law. To make a request, email support@lunacycle.com with "Privacy Request" in the subject line. We will verify your identity before responding.
We keep order and account records for as long as needed to serve you, meet legal and tax requirements, handle warranty claims, and resolve disputes. We use reasonable technical and organizational safeguards, including HTTPS encryption across our site, to protect your information. No system is completely secure, so we cannot guarantee absolute security.
Our products and website are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.
We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. Continued use of the site after a change means you accept the updated policy.
Luna Cycles LLC
El Segundo, CA 90245, United States
Email: support@lunacycle.com