We apologize you are having troubles with your product, DIY ebike stuff is a brand new technology and can be fantastically rewarding when it is working right and a bit frustrating when it’s not. Because are components are parts adapting them do different bikes will be a bit different each time, and components sometimes need tinkering to fit right.
We are here to help and will take care of you. But make it easier for us by answering all the questions below that you can.
First of all try troubleshooting yourself using google and the fantastic DIY ebike resources listed on our Support page.
You can also look at our troubleshooting guides on our knowledge base.
Our support email for making a trouble ticket is firstname.lastname@example.org
If you need your order number you can look up your invoice log into your account here. You can even have a new password sent if you forgot it.
NOTE: If you are checking into a past trouble ticket, please search for our email in your inbox by searching for “trouble ticket luna cycle” in your inbox and please reply to us in that email. Help us out by not opening a new trouble ticket on the same item.